Khelo app Privacy Policy — Your Information, Our Responsibility
This page explains in detail how khelo app collects, stores, and protects users' personal information. Please read this policy carefully before using our platform. Protecting the privacy of users in Bangladesh is one of our highest priorities.
Last Updated: January 2025
How We Manage Your Information
What Information Is Collected
When registering a khelo app account, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification, and is kept completely secure. Your device type, IP address, and browsing activity may be automatically recorded while using the platform. Payment-related information is collected and stored in accordance with security standards during financial transactions. We only collect information that is genuinely necessary to operate and improve our services.
How Information Is Used
Collected information is primarily used for account management, transaction processing, and customer service. Data is analyzed to ensure platform security and detect fraudulent activity. Browsing data may be used to improve the user experience and display relevant content. We reserve the right to use information to fulfill legal obligations and respond to requests from regulatory authorities. Your information is never used for third-party marketing purposes without your consent.
Data Protection & Security
We use industry-standard SSL encryption technology to keep all data transfers secure. Information stored on our servers is kept in encrypted form, and multiple layers of security are used to prevent unauthorized access. Regular security audits are conducted to identify and address potential vulnerabilities in a timely manner. In the event of a data breach, we are obligated to notify affected users as quickly as possible. The security of your information is at the core of our technology investment.
Sharing Information with Third Parties
Khelo app never sells your personal information to third parties for commercial purposes. Only the necessary financial information may be shared with authorized payment gateway partners for payment processing. We are required by law to provide information in response to valid orders from courts or regulatory authorities under Bangladeshi law. Before sharing data with any partner organization, their privacy standards are verified. We always follow a policy of minimal data sharing.
Cookies & Tracking Technologies
Our platform uses cookies to improve your browsing experience. Cookies are used to keep login sessions active, remember language preferences, and complete security verifications. You can disable cookies by changing your browser settings, though this may limit some services. We do not use any aggressive tracking or advertising profiling cookies. Detailed information about cookies can be obtained from our support team at any time.
Your Rights & Data Deletion
Under applicable data protection regulations in Bangladesh, you have the right to view, correct, and request deletion of your own information. After an account is closed, your personal information will be deleted from our active database within a designated period. Certain specific information may need to be retained for a defined period due to legal obligations. To request correction or deletion of your information, please contact our support team. If any changes are made to the privacy policy, we will endeavor to notify you at your registered email address.
Need to learn more or get support?
If you have any questions about the privacy policy, please visit our FAQ section or contact our support team directly. We are always committed to ensuring the protection of your information. Register now and start enjoying gaming in a trusted environment.